SHIPPING POLICY
Last updated: January 1, 2025
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
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Shipping & Delivery Times
Delivery times are estimates only and may vary depending on the destination, shipping carrier, customs clearance, or other external factors.
In most cases, orders are delivered within up to 14 business days.
Please note that delays may occur due to circumstances beyond our control.
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Shipping Costs
Shipping costs are calculated based on the destination and weight of the order.
All applicable shipping fees are clearly displayed at checkout before the order is completed.
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Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 48 hours to become active.
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International Shipping
We offer international shipping to selected countries.
Delivery times and shipping costs for international orders may vary and are shown during checkout.
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Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not covered by Flyfit.
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Delays & Lost Packages
We are not responsible for shipping delays caused by carriers, customs authorities, or other third parties.
If your order has not arrived within a reasonable timeframe, please contact us and we will assist you in investigating the issue.
📧 Email: Flystore@outlook.de
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RETURN & REFUND POLICY
Last updated: January 1, 2025
Right of Withdrawal (EU Customers)
In accordance with EU consumer law, customers have the right to withdraw from their purchase within 14 days of receiving the goods.
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Return Conditions
To be eligible for a return, the item must:
• Be unused and unworn
• Be in its original condition and packaging
• Not show signs of damage, wear, or misuse
For hygiene reasons, used or worn items cannot be returned, unless the product is defective.
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Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery with clear photos of the issue.
We will arrange a replacement or refund where appropriate.
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Return Shipping
Return shipping costs are borne by the customer, unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
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Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
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Non-Returnable Items
We reserve the right to refuse returns that do not meet the conditions outlined above or that are returned outside the withdrawal period.
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Contact
For all return or shipping-related inquiries, please contact:
📧 Email: Flystore@outlook.de
Business Address:
Flyfit
Gustav-Schatz-Hof 6
24143 Kiel
Germany
